Privacy Policy

Rio Caracolí SAS, Santa Marta, Magdalena, Colombia, is the data controller. Write to hello@riocaracoli.com with any question about this policy or your data.

When you write to us about a stay: your name, email, an optional phone or WhatsApp number, your dates, the number of guests, the retreat you have in mind, and your message.

When you subscribe to Notes from the Sierra: your email only.

We do not collect payment details on this site. Deposits, when you choose to pay one, are handled by our payment provider on their own systems.

To answer you personally, to prepare your stay, and — with your consent — to send occasional notes from the Sierra. Under Colombian Law 1581 of 2012 and, where it applies, the GDPR, we rely on your consent and on the performance of a stay agreement.

Our hosting and database providers, acting on our instructions, and our email provider so that a reply can reach you. Nobody buys this data, and we do not sell or trade it. Some of these providers operate outside Colombia and the European Union under standard contractual protections.

Enquiries for up to three years after your last contact, so that a returning guest is remembered. Newsletter subscriptions until you unsubscribe.

You may ask to see, correct, port, or delete what we hold, withdraw consent, or object to a use. Write to hello@riocaracoli.com; we answer within fifteen working days. If our answer does not satisfy you, you may address the Superintendencia de Industria y Comercio in Colombia, or your local data protection authority.

The retreat is adults-only, and this site is not directed at children. We do not knowingly collect their data.